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Exam 210-060 : Implementing Cisco Collaboration Devices (CICD)

The exam 210-060 tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Perquisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

At Program Completion

After completing this program, students will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Skills Measured

The following information provides general guidelines for the content likely to be included on the exam. 

  • Exam 210-0 60Topics PDFDescribe the characteristics of a Cisco Unified Communications solution  [15%]
  • Provision End users and associated devices  [24%]
  • Configure voice messaging and presence  [27%]
  • Maintain Cisco Unified Communications system  [10%]
  • Provide end user support  [24%]

However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.  You are advised to consult here for information about latest CCNA Collaboration exam 210-060 topics.

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