The problem I see starts with inadequate planning. Nobody means for it to happen. DR is important. But staff is overloaded, and DR is less urgent than day-to-day concerns, so the planning just… slides out into the future. Stephen Covey wrote about a 2 x 2 matrix, with axes being “urgency” versus “importance.” When the phone rings, that’s urgent but might not be important. DR is important but never very urgent. Long-term important things like DR tend not to happen......READ MORE